Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of the Service Expert platform, website, mobile application, and all services offered through our platform. By accessing or using our services, you agree to comply with these terms.

Service Expert provides professional home appliance repair, maintenance, installation, IT support, AC services, refrigerator repair, washing machine repair, microwave repair, television repair, software solutions, website development, and technical assistance through trained service professionals.

2. Our Services

Service Expert acts as a technology-enabled platform that connects customers with verified service professionals for various home and business related services.

Services Include:

• Air Conditioner Repair & Installation
• Refrigerator Repair & Maintenance
• Washing Machine Repair
• Microwave Oven Repair
• LED/LCD TV Repair
• RO & Water Purifier Services
• Computer & Laptop Support
• Software & Website Development
• Mobile Application Development
• Annual Maintenance Services

Service Expert does not directly employ all technicians. Some services may be provided by independent professionals associated with our platform.

3. Account & Registration

To use certain services, customers may be required to create an account using their mobile number, email address, or other details.

• You must be at least 18 years old to create an account.
• You are responsible for maintaining account confidentiality.
• All information provided must be accurate and updated.
• Unauthorized use of accounts must be reported immediately.

4. Booking & Scheduling

Customers can schedule repair or maintenance services through our website, app, WhatsApp, phone call, or online booking system.

• Bookings are subject to technician availability.
• Customers will receive confirmation via SMS, call, email, or WhatsApp.
• Service timings may change due to traffic, weather, or technical conditions.
• Service Expert reserves the right to reschedule bookings when necessary.

5. Pricing & Payments

Pricing for services depends on the type of repair, spare parts required, labor charges, installation complexity, and customer location.

• Inspection charges may apply.
• Additional spare part costs will be informed before replacement.
• Payments can be made through UPI, Cash, Bank Transfer, Wallets, or Cards.
• GST and applicable taxes may be added where required.

All payments made to Service Expert are considered final unless otherwise approved under our refund policy.

6. Inspection & Diagnosis

Service Expert technicians may perform an initial inspection and diagnosis before beginning any repair or maintenance work. Inspection charges may apply depending on the appliance type, issue complexity, and customer location.

• Diagnosis charges are non-refundable once inspection is completed.
• Customers will be informed about repair costs before work starts.
• Additional hidden issues discovered during repair may increase service cost.
• Customers may approve or reject the repair after diagnosis.

7. Service Warranty

Certain repair and maintenance services provided by Service Expert may include limited service warranty coverage. Warranty duration depends on the service category and replaced spare parts.

• Warranty applies only to the repaired issue mentioned in the invoice.
• Physical damage, water damage, voltage fluctuation, or mishandling are not covered.
• Warranty becomes void if another technician repairs the appliance.
• Customers must keep invoice or service receipt for warranty claims.
• Warranty timelines may vary for AC, Refrigerator, Washing Machine, TV, and IT services.

8. Spare Parts Replacement

During repair services, replacement of faulty spare parts may be necessary for proper appliance functioning.

• Customers will be informed before replacing any part.
• Spare parts charges are additional unless otherwise specified.
• Availability of genuine parts depends on brand and market conditions.
• Service Expert may use compatible high-quality replacement parts if original parts are unavailable.
• Old replaced spare parts may be returned upon customer request.

9. Cancellation Policy

Customers may cancel or reschedule bookings before technician dispatch. Cancellation fees may apply in certain cases.

• No cancellation charge before technician assignment.
• Cancellation after technician dispatch may include visiting charges.
• Repeated fake bookings may result in account suspension.
• Emergency bookings may have separate cancellation terms.
• Refund processing timelines depend on payment method.

10. Customer Responsibilities

Customers are expected to maintain respectful behavior toward our service professionals and provide a safe working environment.

• Provide accurate appliance or service information.
• Ensure proper electricity and water supply where required.
• Keep pets or hazardous materials away from the service area.
• Do not misuse, threaten, or harass technicians.

Service Expert reserves the right to deny or discontinue services in case of abusive behavior or unsafe working conditions.

11. Service Professionals

Our technicians and professionals are selected through verification and quality checks. However, Service Expert cannot guarantee uninterrupted service quality in every situation.

• Technicians may vary based on location and availability.
• Replacement technicians may be assigned if needed.
• Customers should verify job completion before payment.

12. Privacy & Data Usage

By using our platform, you consent to the collection and use of your information for booking management, service delivery, support, marketing, and quality improvement purposes.

• We may use phone numbers for service updates and offers.
• Your information is protected using reasonable security practices.
• We do not intentionally sell sensitive customer information.
• Government or legal authorities may request information as required by law.

13. User Content & Reviews

Customers may post reviews, ratings, comments, suggestions, or feedback regarding our services and technicians.

• Reviews should be genuine and respectful.
• False, abusive, hateful, or misleading content is prohibited.
• Service Expert may remove inappropriate content without notice.

14. Liability Disclaimer

Service Expert provides services on an “as available” basis. While we strive for high quality service, we do not guarantee uninterrupted or error-free operations.

• We are not responsible for manufacturer defects.
• We are not liable for indirect damages or business losses.
• Warranty coverage applies only where specifically mentioned.
• Service delays caused by external conditions are beyond our control.

15. Suspension & Termination

Service Expert reserves the right to suspend or terminate customer accounts for violation of these terms, fraudulent activity, abusive conduct, or misuse of services.

16. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes arising from the use of our platform or services shall be subject to the jurisdiction of competent courts.

17. Grievance & Support

18. Changes To Terms

Service Expert may update or modify these Terms & Conditions at any time without prior notice. Updated versions will be published on the website and become effective immediately.

Continued use of the platform after changes means you accept the updated terms.